Our culture

We are proud of offering the respect and diversity of culture that constitutes the key to providing true hospitality to everyone. We recognize the importance and benefits of ensuring that our workforce embody the communities in which we operate. Our principles and standards define our attitude towards social, environmental and ethical issues. We ensure that our expectations are clear to everyone we work with, be it colleagues, owners, investors or suppliers, and that we conduct our business in a fair and reliable manner.
Governance
Our culture of responsible business begins with strong leadership and the highest standards of governance.The Board is responsible for ensuring leadership through effective oversight and review of the Group’s activities. The Board is supported by its principal Audit, Corporate Responsibility, Nomination and Remuneration Committees, sets the strategic direction of the Group and aims to deliver sustainable shareholder value in the long term.
Risk management
Our strategy, business model and the way we do business present a number of risks and opportunities. There are risks we are willing to take and areas where we have less tolerance for uncertainty. Our risk management system is fully integrated with the way we run our business through our culture, processes, controls and reporting, and is reflected in our strategy.

Attitudes and ethics
We take steps to ensure that there is a culture of responsible business in what we do and that our employees act with integrity. The bedrock of our culture is our Code of Conduct, which sets out our commitment to acting honestly and according to the highest ethical standards. The Code rules help us act responsibly. They also help us to inspire trust towards our colleagues and guests, those who do business with us, and the communities in which we work. It is extremely important that our people feel comfortable reporting ethical concerns. To facilitate such actions, we have a confidential reporting channel which provides colleagues with a means to share any ethical concerns they might have.
Human rights
We understand how important it is to protect the human rights of all people who work with us, directly or indirectly, and passionately promote them on behalf of the entire industry.
Diversity and inclusion
Our colleagues are of multiple nationalities, cultures, religions, races, sexual orientations, backgrounds and beliefs that make the world such an interesting place. We celebrate difference and diverse thinking as part of our purpose to provide True Hospitality to everyone. We understand the importance of having a culture that values and promotes diversity and inclusion, and we take pride in ensuring our colleagues can feel this in their working environment. We also recognise how crucial this is to attracting, building and retaining the talent we need to continue growing our business at a pace colleagues expect.